Counter / Inside Salesperson (3026)

Location

Cambridge (3026)

Address

305 Sheldon Drive Unit B
Cambridge
Ontario
N1T 1A7

Statut

Permanent - Full Time

Published

9/30/2020

Description

Guillevin is one of the largest distributors of electrical equipment in Canada. It also specializes in the distribution of industrial supplies, safety products and equipment, products for renewable energy as well as automation and controls. Guillevin’s success is defined by its unique business model that encourages the active participation of its employees in the company’s success. With more than 120 Business Centres strategically located across the country, the company distributes a wide variety of products from world-class manufacturers.  We are currently looking for a Counter/Inside Sales Representative to join our team in Cambridge, Ontario.


SCOPE OF THE JOB:


The Counter/Inside Salesperson greets customers entering the Business Centre, serves them promptly and politely, and ensures that the merchandise displayed at the counter is presented in an attractive manner, promoting sales of complementary and focus products.The individual will process customer orders, provide pricing and/or technical information, and offer solutions in a timely manner.


MAIN RESPONSIBILITIES:

  • Answer calls promptly, and professionally, listen attentively to the customers, understand and fullfill their needs.  
  • Provide customer service at the counter in a professional manner.
  • Process customer orders at the counter, which includes picking the order from the warehouse or carrying merchandise to the customer's vehicle when necessary.
  • Provide price and delivery information, if product is not in stock.
  • In some occasions, negotiate special prices and conditions with customers and/or vendors as per criteria established by his Manager.
  • Take necessary action to resolve customer service issues in a timely manner and follows-up and verify  commitments are met afterwards.
  • Proactively suggest associated and/or alternate products as needed.
  • Promote focus product items to generate incremental sales.
  • Maintenance of the Counter Sales Area, set up of new displays and restocking shelves in the Counter Sales Area.
  • Quickly inform the appropriate person (Business Centre Manager, Outside Salesperson) of customer feedback with regards to price, products, service, etc.
  • Maintain their technical knowledge up-to-date on various product lines and broaden system knowledge.
  • Assist in the warehouse as needed


REQUIREMENTS:

  • Three (3) to five (5) years of industry experience preferable, or a combination of professional training and experience.
  • Demonstrated people skills.
  • Excellent verbal, non-verbal and written communication skills and organizational skills.
  • Product knowledge.
  • Must be customer service driven.
  • Good knowledge of MS Suite (Outlook, Word, Excel)

Guillevin offers exciting and challenging careers as well as a competitive Benefits Program and Group RRSP.

Guillevin ensures equality in the recruitment and selection process by making employment decisions based on qualifications, relevant experience, knowledge and capability, demonstrated skills and accomplishments.

We thank all applicants for their interest, however, only those under consideration will be contacted.

The masculine gender is only used to simplify the text.

Counter / Inside Salesperson (3026)

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